I need to change my order or change my address. How can I do that?
Unfortunately, our orders process very quickly once they've been submitted, so we are unable to make changes once your order is in our system. To correct any errors with your order or your address information, we recommend contacting our customer care department to request a cancellation. If your order has not been processed, the order can be cancelled and a new one can be placed. If the order has been processed, unfortunately, the order will ship as is and cannot be modified.
Please contact our customer service team at email@example.com
I'm having trouble placing my order. What's wrong?
We apologize for any difficulty you may have had while placing your order. Please contact us so we may assist you. Email us at firstname.lastname@example.org
My order arrived damaged. Please help.
We're sorry to hear that a portion of your order was damaged. In order to further assist you, please email us a photo of your damaged items and a screenshot of the packaging slip to email@example.com so we can assist in replacing your item.
How do I return or exchange a purchase made on SamMarcel.com
We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products. Please also note that we are not able to accept exchanges of products at this time.
If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling and other charges. Refunds will be credited to the original credit card used for payment.
Only items purchased on SamMarcel.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Items purchased on SamMarcel.com cannot be returned or exchanged at retailers that sell Sam Marcel.
All returns should be mailed to:
Attention: Returns Processing
2801 E. 46TH Street
Vernon, CA 90058
When is my order going to ship?
Most orders ship within 2-3 business days and arrive within 2-4 business depending on your location.
During high volume periods (product launches, holidays, promotions etc.), please allow extra time for us to process your order. Thank you for your patience! Please note: All discounted items are final sale.
What payment options do you accept?
SamMarcel.com accepts American Express, PayPal, MasterCard and Visa.
Do you offer Gift Cards?
We currently do not offer gift cards, but we hope to in the near future. Please check back again soon for new offerings and updates.